Returns, Refunds & Cancellations

Cancelling a kiosk order before it ships

You can cancel a kiosk order at any time before it ships by emailing [email protected] or sending a message in the customer portal. We refund the full amount you paid for that kiosk and its shipping to your original payment method.

30-day returns

You may return a kiosk within 30 days of delivery for a refund of the kiosk price, minus the original shipping charge, the cost of return shipping and a 15% restocking fee (the kiosk is custom-built and branded for your practice). To return a kiosk:

1. Email [email protected] within 30 days of delivery to get a return authorization and freight instructions.
2. Take the kiosk off the wall and pack it securely, with its keys and accessories (we can advise; removal and packing are your responsibility).
3. Ship it to the address we give you within 14 days of the authorization. You pay return freight unless the kiosk arrived damaged or defective.

We refund to your original payment method within 10 business days after we receive and inspect the kiosk. Kiosks returned damaged by misuse, or not in their original condition apart from normal handling, may receive a partial refund or none.

Damaged or defective kiosks

Please inspect the kiosk when it is delivered and note any visible damage on the delivery receipt. Tell us within 2 business days of delivery about shipping damage, and as soon as you notice any defect. For a kiosk that arrives damaged or defective, we repair or replace it, or refund it in full including shipping, at no cost to you. No restocking fee applies.

Cancelling the monthly plan

You can cancel your monthly plan at any time by emailing [email protected] or sending us a message in the customer portal's Support tab; we confirm it in writing. The plan stays active until the end of the month you have already paid for, and then stops; you are not charged again. We do not refund partial months. Changed your mind? Tell us before it takes effect and your plan simply continues.

Billing mistakes

If you were charged by mistake or charged twice, tell us within 60 days and we will refund the incorrect amount promptly.

How refunds are paid

Refunds go back to the original payment method through Stripe. Depending on your bank, they usually appear within 5–10 business days after we issue them.