POLICIES
Shipping & Delivery
Last updated October 14, 2026
Every PediatricGames kiosk is built to order and branded for your practice, then shipped by freight.
When it ships
Kiosks ship within about 4–6 weeks after your payment and your approval of the branding (name, logo, colors and mascot in the customer portal). If anything will take longer, we tell you and give you a new date; you can cancel for a full refund before your kiosk ships.
Where we ship
We ship to business addresses in the United States. You enter the shipping address when you pay. We do not ship outside the United States.
Shipping cost
Each kiosk weighs about 100 lb and ships by freight. The shipping charge per kiosk is shown in the customer portal and at checkout before you pay. Taxes or duties are not included unless stated.
Delivery
We send you the tracking details when your kiosk ships, and the freight company contacts you to arrange a delivery time. Someone at your practice must be there to receive the kiosk. Please inspect it on delivery and note any visible damage on the delivery receipt; tell us within 2 business days about any shipping damage (see Returns, Refunds & Cancellations).
Installation
The kiosk is designed to be fixed directly to wall studs, with its computer, cables and power locked behind the front panel. If the outlet it plugs into is visible, it comes with a childproof outlet cover. Installation is arranged with you; contact us before delivery if you would like help planning it.
Ownership and risk
Responsibility for the kiosk passes to you when it is delivered. Ownership passes when it is delivered and paid for in full.
Questions?
Email [email protected], use our contact form, or, if you are a customer, the Support tab in the customer portal. PediatricGames.com is operated by ProComp Services Inc, an Arkansas corporation.